Equitrans Logistics LLC

We, Equitrans Logistics LLC (we, us, our) take privacy, and the security of personal data, very seriously, and we are committed to ensuring that we safeguard the privacy and personal data of our website visitors, any other mobile applications users, and other online products (together Services) that link to this Privacy Statement and those with whom we communicate through our website, other mobile applications whether by email or electronically, at all times and in the best way possible.

Please read this Privacy Statement carefully to understand how we may collect, use and share personal information. Personal information includes any and all information that can be used to identify you or that can be linked to you.

We are committed to protecting your rights and privacy. We respect and recognise the trust that is extended in all dealings with us.

Our staff isemployed on the basis that they will protect all information collected and is bound by a non-disclosure agreement.


The Types of Personal Information We Collect

 Voluntarily Provided Information:

We collect information you provide directly to us. For example, you share information directly with us when you create an account, fill out a form, purchase our services, communicate with us via third-party platforms, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name, username, email address, postal address, telephone number, business information, and any other information you choose to provide.

In some cases, we may also collect information you provide about others. We will use this information to fulfill your request and will not send communications to your contacts unrelated to your request unless they separately consent to receive communications from us or otherwise engage with us.


Automatically Collected Information:

By accessing our website or interacting by e-mail,functional data can be automatically collected. Functional data may include; IP address including geographical location, webpages visited on our website include length of time on certain pages and type of operating system used.


Information Collected from Third Parties or Other Sources:

Our partners and affiliates with whom we may work with in providing our products and services may share your data with us. We may also receive personal information about you when interacting on social media platforms such as Facebook, Instagram or LinkedIn. We ensure all data is protected received or obtained from third parties as described in this statement.

We have highlighted examples of situations where we may collect personal information from customers in order to make this Statement easier to understand:

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Circumstances of Collection: The Information We Collect:
Expressing interest in or enquiring about our services. Full name, address, e-mail address, IP address, and information provided by cookies or similar technology.
Purchasing our services and products. Full name, address, e-mail address, delivery address and payment information.
Purchase or use of third party services or products. Full name, address, e-mail address, delivery address and payment information.

Why we collect this information:

The information is collected in order to communicate with our clients or perspective clients and provide the best service or product we can.It is our legitimate interest to process your personal data for these purposes.



How Personal Information is Used

We use the information collected to provide the services we offer as part of the legal agreement made when you decide to contract us directly or via a third party.

Data is used during communication between you, us and third-party providers. We may contact you with new opportunities to use our services or updates to our business. The information is used to support and improve the services we offer. We also use information to resolve problems or disputes, provide customer service and continually conduct research. We may use data to detect and prevent fraud. The security and safety of our services and our customers is of utmost importance to use.We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.


How Personal Information is Shared

We do not and will not sell any personal information collected. The ways in which we disclose data is outlined in this statement.

Third Party Partners and Providers

We work with a number of third-party providers and partners including but not limited to; airlines, road transportation agencies, customs agencies, animal stables, health and veterinary ministries and shipping companies. We work with these third parties and partners in order to carry out agreed services and we only share the necessary personal information required to complete a service.Our website may contain links to and from third party websites.  Please note that if you follow a link to any of these websites, these websites will have their own terms of use and privacy policies and that we do not accept any responsibility or liability for their terms of use or their policies.  Please check these policies before you submit any personal data to these websites.

Compelled Disclosure

When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, veterinary authorities, investigative organisations, our affiliates or in legal proceedings.

The above points are necessary to serve our legitimate interest.


 The Legal Basis for the Use, Security,Storage and Retention of Personal Information

There are a number of different lawful basis whereby we are required to use your personal data.

Performance of a Contract or Agreement

It may be necessary to use your personal information to carry out a contract or agreement made with us. We may need to use data to reply to enquiries, make a booking, handle a shipment and resolve any problems that may be encountered along the way.We may require your data to analyse and improve the services we offer, this could include improvements to our website or social media platforms, to update you or for administrative or legal purposes.

Security, Storage and Retention of Personal Information

We are committed to protecting the security of information provided to us. Measures we take password protected electronic devices, systems and servers with the necessary and up to date antivirus and firewall software installed.

All software (including, but not limited to, applications and operating systems) shall be kept up-to-date. Our IT support company shall be responsible for installing and updating any and all security-related software as soon as reasonably and practically possible, unless there are valid technical reasons not to do so; and no software may be installed on any company-owned computer or device without the prior approval of the Managing Director.

The storage and processing of your data is primarily managed in the United Arab Emirates although it could be transferred to any of our affiliates or partners, regardless of geographic location, in the process of our business operations. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this policy and applicable data protection laws in the United Arab Emirates.

We will retain your personal information for as long as deemed necessary by us to conduct business and provide the services we offer or have agreed to. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines and it is necessary to serve our legitimate interest.

You may have the right to object to us processing your personal information, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue in the course of our business). You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems.

You also have the right to ask us to stop processing your personal information for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. We will in any case only send you marketing communications if you have previously agreed to this, but if you change your mind, you can easily unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications.

Your Rights

It is important to us that you understand the control you have over your personal information and how it is used by us. You may request a copy of the personal information we hold about you, correct or erase the personal data, object to the processing of information for example when used for marketing purposes and in some scenarios, you have the right to request personal information not to be shared with a third party.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us of any changes to or inaccuracies in your personal information by contacting admin@equitranslogistics.com.

We will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request. We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

Changes to this Privacy Statement

We may update this policy from time to time, any changes will be updated on our website. Your continued use of our website and/or Services after any such updates take effect will constitute acceptance of those changes.

Our Contact Details

If you wish to contact us to discuss any of the information outlined in this statement then please use the following contact details:

Email:   admin@equitranslogistics.com

Tel:        +971 (0) 4 321 1157